Shipping

 

	La Poste	DHL	GEODIS
France	€ 6,00	€ 20,00	€ 60,00 - 80,00
Europe	€ 12,50	€ 40,00	€ 80,00 - 100,00
Outside Europe	€ 24,50	€ 50,00	€ 100,00 - 130,00

 

How are items delivered?

The delivery is carried out via partners including La Poste in "Colissimo suivi" or "DHL" against signature of the recipient or any person specially mandated.

This digitized signature and its reproduction are proof of delivery of the package.

It allows you to choose freely the place where you wish to be delivered:
- To the address of your choice (home, office...).
- In one of the many dedicated areas in France.
- In the post office of your choice among the 10,000 existing post offices.
- At one of the many retailers in the Post Office's partner network.
- The different delivery options are proposed to you when you finalize your shopping cart.

Colissimo

For parcels delivered to the address of your choice, in case of absence of the recipient of the package at the designated address, a notice of passage and waiting of the package is deposited in the mailbox of the recipient. This notice indicates the coordinates of the Post Office where the recipient can collect the shipment. Any parcel thus placed in the waiting list is handed over to the addressee or his representative, duly authorized for this purpose on presentation of an identity document and against signature. The parcel will be held pending for 15 consecutive days from the day after the notice of pending delivery has been deposited.

In the case of a delivery to a merchant, the product cannot be returned directly to him. The return must be made according to the clauses set out in Article 6.

DHL
In case of absence of the recipient of the package, a notice will be left and a new passage will be made the next day. You can change the date of this second passage thanks to your tracking code until 22:30. If during the second visit you are absent, the package will be available for a period of 5 days in a DHL drop-off point. 

For the good progress of the delivery, it is up to the customer to provide exactly all the necessary details for the good routing of his order and the perfect delivery (access code, access specification for example). The customer can modify his information by adding a new one in the "My Account" section or by contacting customer service for the current order. 
In case of errors or inaccuracies in the wording of the coordinates of the purchaser, the Company SURFINESTATE cannot be held responsible for the impossibility to deliver the order.

Case of delivery in a company: the responsibility of the Company SURFINESTATE stops as soon as the stamp or the signature of the company or its representative is affixed on the packing slip.

How are surfboards delivered?

Surfboards are shipped with our partner GEODIS.
The delivery of a surfboard is always at your expense. They are packed in double-layer bubble wrap and honeycombed cardboard.

Delivery costs vary according to the weight and size of the surfboard, as well as the country and city of destination. For more information and an estimate, please contact us via the form in the "Contact" section, or directly by email at contact@surfinestate.eu.

Pick up in store or Click and Collect

This means of delivery allows you to pick up your package in the store. You will be notified via SMS and/or a call from the store once your package is ready to be picked up.

You will be asked for an ID to pick up your package.

If you wish to return an item previously picked up in the store, you can return it to the store. Otherwise, if you are unable to travel again, the return costs will be at your expense and will be imperatively made via La Poste, or DHL if you are outside the European Union.

What are the delivery times?

For France
After receipt of the order, the parcel corresponding to it will be entrusted to the Post Office: 

- the same day,

- or the working day following the order.

From that moment, the Post Office undertakes to do everything possible to ensure the delivery of the items or the first notice of passage of the items entrusted to it.

Colissimo: 2 to 5 working days following the day of taking charge of the order.
DHL : the next day or the working day following the taking charge of the order.

In all cases, delivery times must not exceed one month.
A delivery time will be indicated at the time of your order and in the shipping confirmation e-mail.

At the time of shipment of the package, the buyer will receive an e-mail confirming the shipment of his package, with a tracking number that will allow him to follow it online at the website www.laposte.fr for Colissimo or at

www.dhl.com for DHL deliveries.

Incidents - blockage of road networks, health situation, etc. - may occur. - or losses at the level of processing centers may cause delays, the buyer may report them to us by sending us a message via the "Contact" section by recalling his tracking number Colissimo, or DHL.

You can find details of delivery times for all countries distributed by www.surfinestate.eu in the previous table.

For other countries
Delivery times range from 1 to 10 working days depending on the delivery method chosen and the destination.

Shipping costs

For France
The delivery is free in metropolitan France from 70 euros of purchase.
Free delivery applies only to La Poste deliveries.

Shipping costs are fixed and automatically calculated and indicated before the validation of each order. Below this purchase amount, the shipping costs are those indicated in the previous table.

For other countries
Delivery costs are detailed in the previous table.

Depending on the country of delivery and the chosen carrier, your order may be subject to customs fees.

Delivery problems

We strongly recommend that, if the original packaging is damaged, torn or open at the time of delivery, you check the condition of the items in the presence of the delivery man and immediately express reservations on the delivery slip, or even refuse the package.

We strongly recommend that you systematically check the contents of the package in the presence of the carrier, in order to verify the condition of the items, even if your package shows no signs of deterioration. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

To obtain a refund, the buyer must inform us of any problem found by sending us a message via the "Contact" section. He will have to report in detail the problem found - for example damaged package, already opened, etc.. -. The buyer may be asked to provide a photo of the damage by e-mail.

In case of non-delivery of the parcel by the Post Office, the buyer must inform SURFINESTATE via the "Contact" section. We will then open an inquiry with the concerned services. An e-mail indicating that an investigation is open will be sent to you. The delays of final answer from the Post Office vary from 4 to 6 weeks.
If the parcel is found, it will be sent to the customer according to the usual procedure. If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.

If a package is signed by the customer or an agent, if a package is signed by the customer or an agent, it is a confirmation of a good delivery and SURFINESTATE is no longer responsible for a failure to deliver. If you entrust the reception of your package to an agent, he becomes responsible for the reception of your package.

If the transport company has declared your package delivered but you contest this delivery, we will be able, if necessary, to meet your expectations and we will be led to ask you for a formal and handwritten contestation as well as a copy of your identity card or passport.