Shipping and returns


Shipping and returns

SHIPMENT

Colissimo
Once the parcel has been prepared by us, it will be delivered to you within 4 to 8 working days (except during periods of high traffic: Holidays, Sales - delays will be extended), directly to your mailbox. If it is not big enough and you are absent, a delivery notice will be left with you allowing you to choose a new delivery date on the Internet within 6 working days or to pick up your package the next day at the post office of your choice.

If you do not express a choice, you can then collect your package at your home post office within 15 days. By opting for Colissimo delivery, you are choosing a carrier that offsets the CO2 emissions of all parcels delivered in order to reduce the environmental impact. Follow at any time the delivery of your package on www.colissimo.fr.

Shipping costs include preparation and packaging as well as postage. The preparation costs are fixed, while transport costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The dimensions of the boxes are appropriate and your items are properly protected.

RETURNS

How do I make a return?

The return costs are free, and in accordance with the legal provisions, you have a period of 30 working days from the date of receipt of your order to return the products ordered to the address :

Surfin Estate
169 avenue des Tisserands
40150 Soorts-Hossegor France

The products must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. They must not have been worn, washed or damaged.

The procedure is as follows:
1. A ready-to-use return slip has been inserted in your package, fill it out
2. Carefully pack the item(s) to be returned according to the above mentioned precisions.
3. Send the package to the address given on the return slip.
If the mentioned conditions are respected, as soon as we receive your return, we will send a confirmation email and proceed to the refund within 30 days maximum.

The return remains at your charge until it is received by our warehouse. Therefore, it is recommended that you take the necessary precautions by using tracked shipments.

Is it possible to return my item to the store?
No, returns are made exclusively according to the procedure described above. If, upon receipt of the returned goods, we find traces of use or damage, we reserve the right to contest the return.

My article has a defect. What to do?
We pay the utmost attention to the quality of our products. If, however, despite all the quality controls carried out, any defect should be reported, we invite you to contact our customer service on 05 58 97 39 75.