Article 7 : Right of withdrawal

Article L.221-18 of the Customer Code: "The customer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone canvassing or off-premises, without having to define his motivation or bear costs other than those provided for in Articles L. 221-23 to L. 221-25.

The time limit mentioned in the first paragraph shall run from the date :

1- From the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4;
2- From the receipt of the goods by the customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the customer may exercise his right of withdrawal from the conclusion of the contract.

In the case of an order relating to several goods delivered separately or in the case of an order for a good composed of multiple lots or parts whose delivery is spread over a defined period, the period runs from receipt of the last good or lot or the last part.
In the case of contracts providing for the regular delivery of goods over a specified period of time, the period shall run from the receipt of the first good.

Article L. 221-19 of the Customer Code: "In accordance with Regulation 1182171/EEC of the Council of 3 June 1971 determining the rules applicable to periods, dates and terms :
1- The day on which the contract is concluded or the day on which the goods are received is not counted in the period mentioned in Article L. 221-18:
2- The period begins at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period.
3- If this time limit expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the first following working day.

Article L. 221-20 of the Customer Code: "When the information relating to the right of withdrawal has not been provided to the customer under the conditions provided for in 2° of Article L. 221-5, the withdrawal period is extended by twelve months from the expiry of the initial withdrawal period, determined in accordance with Article L. 221-18.
However, where the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the customer received this information".

Article L. L21-21 of the Customer Code: "The customer exercises his right of retraction by informing the professional of his decision to retract by sending, before the expiry of the period provided for in Article L. 221-18, the retraction form mentioned in 2" of Article L. 221-5 or any other declaration, free of ambiguity, expressing the will to retract.
The professional may also allow the customer to fill in and transmit online, on his internal website4 , the form or declaration provided for in the first paragraph. In this case, the trader shall, without delay, provide the customer with an acknowledgement of receipt of the withdrawal on a durable medium".

Article L.221-23 of the Customer Code: "The customer shall return or restitute the goods to the trader or to a person designated by the trader, without undue delay and, at the latest, within fourteen days from the communication of his decision to withdraw in accordance with Article L. 221-21 unless the trader offers to collect the goods himself.

The customer shall only bear the direct costs of returning the goods, unless the trader agrees to bear those costs himself or has failed to inform the customer that those costs are to be borne by him. However, for off-premises contracts, where the goods are delivered to the customer's home at the time of the conclusion of the contract, the trader shall collect the goods at his own expense if they cannot normally be returned by post because of their nature.

The liability of the customer may only be engaged in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods, provided that the trader has informed the customer of his right of withdrawal, in accordance with 2° of Article L. 221-5".

Article L. 221-24 of the Customer Code: "When the right of withdrawal is exercised, the professional shall reimburse the customer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the customer's decision to withdraw.
For contracts for the sale of goods, unless the trader offers to collect the goods himself, the trader may postpone the reimbursement until the goods have been collected or the customer has provided proof of the dispatch of the goods, whichever is the earlier.
The trader shall make the refund using the same means of payment as that used by the customer for the original transaction, unless the customer has expressly agreed to use another means of payment and provided that the refund does not give rise to any costs for the customer.
The trader shall not be obliged to reimburse the additional costs if the customer has expressly chosen a more expensive means of delivery than the standard means of delivery offered by the trader".

A return can be requested:

Either by logging on to the www.surfinestate.eu website, in the "Orders" section of the User Account: simply tick the product and the quantities to be returned, fill in the reason for the return and validate by clicking on "Validate your return request".

In the event of a return eligible for free shipping, the prepaid label will be found in the package received.

Either by contacting customer service, via the contact form, by e-mail or by telephone, which will inform the Customer of the procedures to be followed, he or she may use the withdrawal form that will be indicated to him or her. 

Article 8 : Intellectual property

All the texts, comments, works, illustrations and images reproduced on the sites published by the SURFINESTATE Company are reserved under the copyright as well as under the intellectual property and for the whole world.

For this reason and in accordance with the provisions of the Code of the Intellectual Property, only the use for a private use is authorized subject to different provisions even more restrictive of the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property Code except prior authorization of the Company SURFINESTATE.

Any total or partial reproduction of the sites published by the Company SURFINESTATE is strictly prohibited.

Article 9 : Personal data

All information provided during your visits to www.surfinestate.eu is strictly confidential.

The files are registered with the Commission Nationale de l'Informatique et des Libertés (CNIL).

The SURFINESTATE Company undertakes not to disclose to third parties the personal information that you communicate to us. This information is confidential. They will only be used by its internal services for the processing of your order and to reinforce and personalize the communication and the product offer reserved to the customers of SURFINESTATE.

The present article cannot prevent the assignment or the transfer of activities to a third party.

Consequently, in accordance with the French law "Informatique et libertés" of January 6, 1978, you have a right of access, rectification and opposition to your personal data.

Article 10 : Responsability

The responsibility of the Company SURFINESTATE could not be engaged for all the inconveniences and damages inherent to the use of the Internet network (rupture of the service, external intrusion, computer viruses,...).

Article 11 : Guarantees

All our products benefit from : 
- the legal guarantee of conformity - the legal guarantee of hidden defects.

To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product. 


The contractual guarantees do not cover :
- The abnormal or nonconforming use of the products. We invite you in this respect to carefully consult the maintenance advice.
- Defects and their consequences related to the non-conforming use for which the product is intended.
- Defects and their consequences related to any external cause.

In any case, the Company SURFINESTATE could not be held responsible in case of refusal of the manufacturer to apply its guarantee for the reasons explained above.

When it acts in legal guarantee of conformity, the consumer :
- benefits from a delay of 2 years as from the delivery of the good to act.
- can choose between repair or replacement of the good
- is exempted from having to prove the existence of the lack of conformity of the goods during the six months [24 for new goods] following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee that the seller may have given to the consumer.

The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and that in this case, he may choose between the cancellation of the sale and a reduction of the selling price in accordance with article 1644 of the Civil Code.

Article 12 : Disputes

Any settlement of a dispute can be made with our customer service and, in the absence of an amicable settlement, the Company SURFINESTATE reserves the right to summon the customer before the court in whose jurisdiction his residence or seat is located.

Article 13 : Non renunciation

It is agreed between the Company SURFINESTATE and the users of the site that any failure or renunciation of one of the parties in the application of all or part of the commitments provided for in the present general conditions of sale cannot be considered as a modification of the present agreement, nor generate any right whatsoever, nor even be interpreted for the future as a renunciation of the commitment in question.

Article 14 : Force majeure

The Company's performance of all or part of its obligations will be suspended in the event of an act of God or force majeure that hinders or delays performance. Such events are considered to be the various cases recognized by case law. In such a fortuitous event, the Company SURFINESTATE will warn its customers by email within 7 days.

Article 15 : Applicable law and competent jurisdiction

The current general conditions of sale are subject to French law and to the jurisdiction of the registered office.

Article 16 : Customs duties

Any order placed on www.surfinestate.eu and delivered outside metropolitan France may be subject to possible taxes and customs duties that may be imposed when the package reaches its destination. 

These customs duties and possible taxes related to the delivery of an item are at your expense and are your sole responsibility.

We are not in a position to verify the applicable customs duties and taxes. To know them, we advise you to inquire with the competent authorities of your country.

Article 17 : Customer service